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Delivery and Returns:
Delivery Costs
We have FREE Delivery for all orders over £50 placed for delivery within mainland UK. Orders under £50 have a nominal delivery charge of £4.95.
Mainland UK is as defined by our courier at time of order.
Bulky items such as Furniture, or any one item weighing greater the 10KG may be subject to an extra carriage charge this is charged at our discrection. Confirmation of this charge will be confirmed prior to despatch.
Shipping policies are subject to change without notice.
Delivery Schedule
Orders are normally despatched for next day delivery, or sooner, subject to orders being received before 5pm.
Orders under £50 may be shipped on a two day service.
Orders received after 5pm on any working day will be despatched on the next working day for next day delivery.
Orders received at weekends will be despatched on the next working day for next day delivery.
Back Orders
if an item you order is not in stock, we will back order for you and you will be informed of delivery timings. We regret that the online store does not show 'real time' stock availability. You will always be e-mailed with the option to cancel your order if you would rather not wait and we will issue an immediate refund. Our fill rate with orders have consistently been on average 97% this should give you the confidence that what you order will be delivered.
Returns Policy
We operate a No-quibbles guarantee, which means that if for any reason you are unhappy with your purchase, simply return it to us in its original condition within 7 days from date of invoice. We will issue a full refund for the price you paid for the item.
If the item is either faulty or damaged please contact our Returns team who will arrange for a replacement or refund.
Tel: +44 (0)845 23 015 23
Email: returns@OwnBrand-Stationery.co.uk
Once the item has been returned back to us, a full refund will be given.
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